Refund Policy

Overview

Prismdeck is a SaaS subscription product. This policy covers the Pro plan ($19/month) and the Team plan ($49/month, early-access). All payments are processed by Stripe. Developer312, a subsidiary of NIGHT LITE USA LLC, operates Prismdeck.

Billing Cycle

Paid plans are billed monthly in advance via Stripe. Your subscription renews automatically on the same calendar day each month until you cancel. You keep access through the end of the period you have paid for, regardless of when you cancel.

Cancellation

You can cancel your subscription anytime from the billing settings in your Prismdeck dashboard, or by contacting us. Cancellation stops the next renewal — you keep full access to paid features through the end of your current billing period. There are no cancellation fees.

General Refund Position

Monthly subscription fees are non-refundable once charged. You keep access to the Service for the full billing period you paid for. We do not prorate partial months. If you cancel mid-period, you continue using Pro or Team features until your next renewal date, then your account returns to the Free plan.

Duplicate or Unauthorized Charges

If you were charged more than once for the same billing period by error, or if an unauthorized charge appears on your account, contact us. We will refund the duplicate or erroneous amount promptly.

Accidental Renewal

If you forgot to cancel and contact us within 7 days of a renewal you did not use, we will review your request for a refund. “Did not use” means no AI generation, no deck edit, and no export activity in that 7-day window. Approved refunds cancel the renewal and return your account to Free.

Service Outage or Technical Failure

If a paid feature (PDF export, PPTX export, analytics, or AI generation) is unavailable for more than 24 consecutive hours due to an error on our side, contact us. We will review your request for a service credit or a partial refund for the affected period. This does not apply to outages caused by your device, your network, scheduled maintenance, or third-party provider outages.

Team Early Access

The Team plan is currently in early access. Joining the waitlist does not charge you today. Once paid Team launches, the same cancellation and refund rules described above apply to Team subscriptions. Early-access promotional pricing is subject to change at general availability.

Refund Request Process

Email [email protected] with the subject line “Refund Request” and include the email on your account and a short description of the issue. We respond within 5 business days. Approved refunds are issued to the original payment method via Stripe and may take 5–10 business days to appear on your statement, depending on your bank.

Statutory Consumer Rights

Nothing in this policy limits any statutory consumer rights you may have that cannot be excluded under applicable law, including rights in the EU, the UK, and California. Where those rights apply, they take precedence over the terms above.

Chargebacks

Please contact us before initiating a chargeback. Disputes are usually resolved faster directly. If a chargeback is filed without contacting us first, we may dispute it with evidence of the subscription, access period, and this policy.

Changes to This Policy

We may update this policy by posting a new version on this page. Changes apply to charges occurring after the updated policy is posted. Existing paid periods are governed by the policy in effect at the start of that period.

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