Refund Policy

Overview

Developer312 is a subsidiary of NIGHT LITE USA LLC. We provide custom development, consulting, strategy, and implementation services. Because our work is service-based and tailored to each client, our refund policy reflects the nature of digital services and the resources committed once a project begins.

Deposits and Retainers

Many of our engagements require an upfront deposit or retainer before work begins. This deposit secures your project slot in our schedule and covers initial planning and resource allocation.

Deposits are non-refundable once we have commenced work on your project. If you cancel before any work has started, we may offer a full or partial refund of the deposit at our discretion, less any administrative costs incurred.

Project-Based Billing

For fixed-scope projects, billing is typically structured in milestones or phases. Payments are due as outlined in your statement of work or service agreement. Each milestone payment corresponds to completed and delivered work.

Payments for completed milestones are non-refundable. If a project is paused or terminated mid-milestone, we will assess the work completed to date and invoice accordingly. Any unused portion of a pre-paid milestone may be refunded on a case-by-case basis.

Non-Refundable Work

Custom development, consulting, strategy, and implementation work is non-refundable once started. This includes:

• Time spent on discovery, research, and planning
• Code, designs, or other deliverables already produced
• Third-party costs incurred on your behalf (e.g., licenses, hosting, tools)
• Consulting hours already delivered

Refund Eligibility

Refunds may be considered in the following circumstances:

• Duplicate payment: If you were charged more than once for the same invoice, we will refund the duplicate amount promptly.
• Services not delivered: If we are unable to deliver the agreed-upon services and no work has been performed, you are eligible for a full refund.
• Mutual agreement: In cases where both parties agree to terminate the engagement, we will negotiate a fair settlement based on work completed.

Cancellation Process

To cancel an ongoing engagement, please notify us in writing via email at [email protected]. We will acknowledge your request within two (2) business days and provide a summary of work completed, outstanding invoices, and any applicable refund or settlement amount.

Cancellation does not relieve you of the obligation to pay for work already completed or expenses already incurred on your behalf.

Billing Disputes

If you believe there is an error in your billing or have a dispute about charges, please contact us immediately at:

We will investigate your concern and respond within five (5) business days. We are committed to resolving billing disputes fairly and promptly.

Changes to This Policy

We may update this refund policy from time to time. Changes apply to engagements initiated after the updated policy is posted. Existing agreements are governed by the policy in effect at the time of engagement, unless both parties agree otherwise.